Front Desk Receptionist (1 Year Contract)

XIAMEN UNIVERSITY MALAYSIA; Sepang; On-site; MYR 28,000 - 45,000; Full time

Job summary

XIAMEN UNIVERSITY MALAYSIA is seeking a Front Desk Receptionist on a 1-year contract. You will greet guests, manage check-ins and check-outs, and handle inquiries with a friendly, professional demeanor.

You will maintain the front desk, coordinate with housekeeping, process payments, and ensure records are accurate. English is required; Mandarin is an advantage; shifts including evenings and weekends.

Qualifications

• Diploma or equivalent. A diploma or degree in hospitality management is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in using hotel management software and basic financial transactions.
• Ability to multitask and remain calm under pressure.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset.
• A friendly and professional demeanor with a positive attitude towards teamwork.
• The position requires standing for extended periods.
• The role may involve working in shifts, including evenings, nights, and early mornings.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Handle guest check-ins and check-outs efficiently and accurately.
• Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.
• Provide guests with accurate information about the hotel’s facilities, services, and local attractions.
• Maintain a clean and organized front desk area.
• Process guest payments and manage billing accurately.
• Ensure that guest records are updated and maintained properly in the hotel’s management system.
• Coordinate with housekeeping and other departments to fulfil guest requests.
• Adhere to hotel policies, procedures, and brand standards.
• Ensure compliance with health and safety regulations.
• Follow the standard operating procedures for emergency situations.
• Work closely with other hotel staff to ensure smooth operations.
• Assist colleagues during busy periods and provide training to new front desk staff as needed.
• Maintain a positive working relationship with all hotel departments.

Skills

Communication

Interpersonal skills

Multitasking

Calm under pressure

Problem-solving

Education

Diploma or Degree in Hospitality Management

Tools

Hotel management software

Billing/financial transactions

Job description

Front Desk Receptionist (1 Year Contract)

Greet and welcome guests upon arrival with a friendly and professional demeanour.

Handle guest check-ins and check-outs efficiently and accurately.

Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.

Provide guests with accurate information about the hotel’s facilities, services, and local attractions.

Operational Duties

Maintain a clean and organized front desk area.

Process guest payments and manage billing accurately.

Ensure that guest records are updated and maintained properly in the hotel’s management system.

Coordinate with housekeeping and other departments to fulfil guest requests.

Standards and Procedures

Adhere to hotel policies, procedures, and brand standards.

Ensure compliance with health and safety regulations.

Follow the standard operating procedures for emergency situations.

Work closely with other hotel staff to ensure smooth operations.

Assist colleagues during busy periods and provide training to new front desk staff as needed.

Maintain a positive working relationship with all hotel departments.

Personal Development

Participate in ongoing training programs to enhance skills and knowledge.

Stay updated on industry trends and best practices.

Requirements / Qualifications

Diploma or equivalent. A diploma or degree in hospitality management is a plus.

Previous experience in a customer service role, preferably in the hospitality industry.

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Proficient in using hotel management software and basic financial transactions.

Ability to multitask and remain calm under pressure.

Ability to work flexible hours, including weekends and holidays.

Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset.

A friendly and professional demeanor with a positive attitude towards teamwork.

The position requires standing for extended periods.

The role may involve working in shifts, including evenings, nights, and early mornings.