Clinic Front Desk & Patient Services Coordinator

KPJ Selangor Specialist Hospital; Sabah; On-site; MYR 27,000 - 38,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a front-dline receptionist and clinic administrator to support outpatient services. You will manage patient check-in, verify appointments, and assist with billing and documentation to ensure efficient clinic flow.

The role requires strong English and Bahasa Malaysia communication, customer service excellence, and proficiency in MS Office. Private healthcare experience is preferred, with a focus on confidentiality and professional conduct.

Qualifications

• SPM/STPM, Diploma or equivalent.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Private healthcare experience preferred.
• Strong verbal and written English and Bahasa Malaysia.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and visitors professionally; verify appointments.
• Register patients accurately in the Hospital Information System.
• Coordinate registration, appointments, billing preparation, and clinic documentation.
• Prepare consultation charges and coordinate with Finance.
• Maintain patient confidentiality and PDPA compliance.
• Support consultants, nursing staff and patients for smooth clinic operations.

Skills

Front desk

Customer service

Communication

MS Office

English & Malay

Education

SPM/STPM

Diploma or equivalent

Job description

KPJ Selangor Specialist Hospital is seeking a front-dline receptionist and clinic administrator to support outpatient services. You will manage patient check-in, verify appointments, and assist with billing and documentation to ensure efficient clinic flow.

The role requires strong English and Bahasa Malaysia communication, customer service excellence, and proficiency in MS Office. Private healthcare experience is preferred, with a focus on confidentiality and professional conduct.