Front Desk Guest Experience Agent

Hilton; Kedah; On-site; MYR 33,000 - 47,000; Full time

Job summary

Hilton in Kedah is seeking a friendly Guest Service Agent to be the first point of contact for guests, handling check-ins, check-outs, and inquiries with warmth and efficiency. You’ll ensure a smooth arrival experience and help guests feel welcome throughout their stay.

The role requires strong communication, English proficiency, PMS knowledge, and the ability to multitask in a fast-paced hotel environment, including nights, weekends, and holidays.

Qualifications

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS) and front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Skills

Communication

Interpersonal skills

Multitasking

English proficiency

Flexible hours

Tools

PMS (Property Management System)

Job description

Hilton in Kedah is seeking a friendly Guest Service Agent to be the first point of contact for guests, handling check-ins, check-outs, and inquiries with warmth and efficiency. You’ll ensure a smooth arrival experience and help guests feel welcome throughout their stay.

The role requires strong communication, English proficiency, PMS knowledge, and the ability to multitask in a fast-paced hotel environment, including nights, weekends, and holidays.