Front Desk & Guest Services Pro

Habib Retail; Kota Bharu; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

High sales commissions

Competitive salary

Job summary

HABIB Group operates a leading retail and distribution network and is expanding its hospitality services. We seek a proactive hotel front desk associate to welcome guests, manage check-ins/outs, handle reservations, and coordinate with housekeeping to ensure rooms are ready.

You will assist guests with information on facilities, rates and activities while performing cashiering duties and upselling services.

Responsibilities

• Assist guests with check-in and check-out, room assignments and special requests.
• Handle reservations, cancellations and room availability updates.
• Provide information on hotel facilities, services, room types, rates and activities.
• Perform cashiering duties including payment collection and cash handling.
• Coordinate with Housekeeping and other departments to prepare rooms and handle guest requests.
• Promote hotel rooms and services through suggestive selling and upselling.
• Handle guest enquiries, calls, messages and packages professionally.
• Maintain records, logs and room status updates.

Job description

HABIB Group operates a leading retail and distribution network and is expanding its hospitality services. We seek a proactive hotel front desk associate to welcome guests, manage check-ins/outs, handle reservations, and coordinate with housekeeping to ensure rooms are ready.

You will assist guests with information on facilities, rates and activities while performing cashiering duties and upselling services.