Hotel Front Desk Receptionist

Clouds Hotel Sdn Bhd; Penang; On-site; MYR 22,000 - 36,000; Full time

Job summary

Clouds Hotel Sdn Bhd is seeking a front office professional to handle reception and related administration duties. You will promptly respond to inquiries, process check-ins and check-outs, and manage OTA bookings efficiently.

Ideal candidates will be knowledgeable about hotel services, rates, and promotions, while keeping the front office tidy and well-organized. The role involves handling guest requests and escalating issues as needed to management.

Qualifications

• Experience in front desk or customer service preferred.

Responsibilities

• Handle front office reception and administration duties.
• Respond promptly to inquiries, requests, and complaints by call or face-to-face.
• Check in: register and assign rooms with complete guest information.
• Check out: process departures according to SOP.
• Monitor and manage OTA bookings.
• Oversee arrival/departure checklists.
• Manage front office cashiering.
• Address guest requests/complaints and escalate when needed.
• Maintain knowledge of rooms, rates, promotions, facilities and services.
• Ensure front office area remains clean and orderly.

Skills

Customer service

Communication

Multitasking

Job description

Responsible for handling front office reception and administration duties related to front office department

Handle and respond promptly to all incoming inquiries, requests, and complaints by call or face to face

Check in – Register and assign rooms to arriving guests ensuring that registration records are correctly completedwith all required information given by the guests

Check out – Handle check out of departing guests according to the Standard of Procedure of the hotel

To check all OTA’s bookings

To monitor and review the checklist of all the arrival departure

Manage cashiering at the Front Office

Handle guests’ request/complaint and when necessary to immediately refer problem and/or complaint to the Front Office Assistant Manager/Hotel Manager for advice and further necessary follow up

Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services

Maintains the cleanliness and neatness of the front office department