Front Desk & Guest Services Associate

Ehsan Seaview Hotel PD; Port Dickson; On-site; MYR 20,000 - 31,000; Full time

Job summary

Ehsan Seaview Hotel Port Dickson is seeking a Front Office Assistant to deliver exceptional guest service at the reception. You will assist guests during check-in and check-out and support daily front desk operations to ensure smooth service flow.

Responsibilities include handling guest inquiries, managing reservations, and coordinating with housekeeping and other departments. The role requires a professional appearance, strong communication, and flexibility to work shifts including weekends and

Qualifications

• Candidates must have strong communication and interpersonal skills.
• Customer-focused with professional appearance and attitude.
• Fresh graduates welcome to apply and willing to work shifts.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations and maintain accurate guest records.
• Support front desk operations including billing and payment processing.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain a clean and organized front desk area.
• Assist in daily reporting and documentation.

Skills

Communication skills

Interpersonal skills

Customer-focused

Education

SPM or equivalent

Tools

Hotel PMS

Basic computer skills

Job description

Ehsan Seaview Hotel Port Dickson is seeking a Front Office Assistant to deliver exceptional guest service at the reception. You will assist guests during check-in and check-out and support daily front desk operations to ensure smooth service flow.

Responsibilities include handling guest inquiries, managing reservations, and coordinating with housekeeping and other departments. The role requires a professional appearance, strong communication, and flexibility to work shifts including weekends and