Front Office Manager: Elevate Guest Experience & Revenue

FORTUNE VALLEY SDN. BHD.; Port Dickson; On-site; MYR 67,000 - 134,000; Full time

Job summary

Fortune Valley Sdn. Bhd. in Port Dickson is seeking a Front Office Manager to supervise daily front desk operations and ensure outstanding guest service from check-in to check-out. You will resolve guest issues, train staff, and coordinate with housekeeping to maintain seamless service.

The role involves managing reservations, billing accuracy, occupancy monitoring, and reporting on revenue and guest feedback to drive service improvements.

Qualifications

• Experience in hotel front office management or equivalent role.
• Strong leadership and communication skills with a guest-centric approach.
• Ability to upsell services to improve revenue and guest satisfaction.

Responsibilities

• Supervise front desk operations to ensure smooth daily functioning.
• Ensure excellent guest service from check-in to check-out.
• Handle guest complaints and resolve issues professionally.
• Train and manage front office staff to maintain high performance.
• Oversee room reservations and monitor occupancy levels.
• Ensure accurate billing and manage financial transactions at the front desk.
• Coordinate with housekeeping and other departments for efficient service.
• Prepare reports on occupancy, revenue, and guest feedback.
• Enforce hotel policies, safety procedures, and standards.
• Promote hotel services and upsell rooms to improve revenue and guest experience.

Skills

Guest service

Staff leadership

Operations supervision

Tools

Front desk software

Job description

Fortune Valley Sdn. Bhd. in Port Dickson is seeking a Front Office Manager to supervise daily front desk operations and ensure outstanding guest service from check-in to check-out. You will resolve guest issues, train staff, and coordinate with housekeeping to maintain seamless service.

The role involves managing reservations, billing accuracy, occupancy monitoring, and reporting on revenue and guest feedback to drive service improvements.