Front Desk: Guest Experience Specialist

Double Star Ventures PLT; Sepang; On-site; MYR 20,000 - 29,000; Full time

Job summary

Double Star Ventures PLT in Sepang, Selangor invites energetic individuals to join our hotel front desk team. You will welcome guests, manage check-in/out, handle payments, reservations, and guest records while upholding our service standards.

We welcome fresh graduates and Malaysians with SPM and 1-3 years experience. Night shifts, weekends, and public holidays are part of the role, with on‑the‑job training provided to help you grow with the team.

Qualifications

• SPM is the required education level.
• 1-3 years of experience is preferred.
• Malaysian nationality is required.
• Own transport is not needed for this role.

Responsibilities

• Welcome and check in/out guests, making them feel at home from arrival.
• Manage reservations and room inventory to keep operations smooth.
• Handle payments, prepare invoices, and maintain guest records.
• Be the go-to person for guest queries with speed, care and warmth.
• Uphold hotel service standards in every interaction and shift.
• Take on additional responsibilities as you grow with the team.

Skills

Guest services

Reservations management

Cash handling

English communication

Education

SPM

Job description

Double Star Ventures PLT in Sepang, Selangor invites energetic individuals to join our hotel front desk team. You will welcome guests, manage check-in/out, handle payments, reservations, and guest records while upholding our service standards.

We welcome fresh graduates and Malaysians with SPM and 1-3 years experience. Night shifts, weekends, and public holidays are part of the role, with on‑the‑job training provided to help you grow with the team.