Guest Services Specialist — Front Desk

Double Star Ventures PLT; Sepang; On-site; MYR 18,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Job summary

Double Star Ventures PLT in Sepang welcomes guests with a warm, efficient front desk experience. You will check in/out guests and manage reservations while keeping room inventory accurate.

You will handle payments, prepare invoices, and maintain guest records, acting as the first point of contact for inquiries with speed and care. Night shifts and weekends are required.

No experience required; on-the-job training provided; fresh graduates encouraged to apply.

Qualifications

• Malaysian citizen with a good command of spoken English.
• Warm, service-oriented personality who genuinely loves meeting people.
• Flexible and dependable - comfortable with night shifts, weekends, and public holidays.

Responsibilities

• Welcome and check in/out guests, making them feel genuinely at home from the moment they arrive.
• Manage reservations and room inventory, keeping everything running smoothly.
• Handle payments, prepare invoices, and maintain accurate guest records.
• Be the go-to person for guest queries, responding with speed, care, and warmth.
• Uphold the hotel's service standards in every interaction, every shift.
• Take on additional responsibilities as you grow with the team.

Skills

Guest service

Communication

Night shift readiness

Job description

Double Star Ventures PLT in Sepang welcomes guests with a warm, efficient front desk experience. You will check in/out guests and manage reservations while keeping room inventory accurate.

You will handle payments, prepare invoices, and maintain guest records, acting as the first point of contact for inquiries with speed and care. Night shifts and weekends are required.

No experience required; on-the-job training provided; fresh graduates encouraged to apply.