Front Desk Executive: Warm Guest Welcome & Check-ins

Jobstreet Malaysia; Puchong; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

EPF, SOCSO & annual leave

Career growth opportunities

Job summary

Jobstreet Malaysia is seeking a friendly Hotel Receptionist / Front Desk Executive to greet guests and manage check-ins, inquiries, and reservations. The role requires a customer-first approach and basic computer skills. Fresh graduates are welcome, with shifts including weekends and public holidays.

Join a growing hotel team and enjoy a competitive package, training, and opportunities for advancement within the front office. Location is The Mines, Seri Kembangan.

Qualifications

• Minimum SPM qualification.
• Experience in hotel reception, customer service, retail, or hospitality is an advantage.
• Fresh graduates are welcome to apply.
• Good communication skills in English and Bahasa Malaysia; additional languages are a plus.
• Friendly, responsible, and well-groomed.
• Basic computer skills (Microsoft Office) and hotel booking systems are an advantage.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle check-ins and check-outs efficiently.
• Answer phone calls, emails, and guest enquiries.
• Manage reservations and room availability.
• Process payments and issue receipts accurately.
• Coordinate with Housekeeping and Maintenance to ensure rooms are ready for guests.
• Resolve guest concerns professionally and escalate issues when necessary.
• Maintain accurate guest records and daily reports.
• Ensure the front desk and lobby are clean, organized, and presentable.

Skills

Customer service

English & Bahasa Malaysia

Friendly & presentable

Basic computer skills

Shift work

Education

SPM qualification

Tools

Microsoft Office

Hotel booking systems

Job description

Jobstreet Malaysia is seeking a friendly Hotel Receptionist / Front Desk Executive to greet guests and manage check-ins, inquiries, and reservations. The role requires a customer-first approach and basic computer skills. Fresh graduates are welcome, with shifts including weekends and public holidays.

Join a growing hotel team and enjoy a competitive package, training, and opportunities for advancement within the front office. Location is The Mines, Seri Kembangan.