Front Desk Guest Experience Ambassador

Bertam Resort & Water Park Penang; Kepala Batas; On-site; MYR 28,000 - 42,000; Full time

Job summary

Bertam Resort & Water Park Penang is seeking a service-oriented Front Office professional with experience in Marriott International hotels to join our team. You will be among the first to greet guests, handling check-ins/outs and addressing requests to ensure a memorable stay.

Ideal candidates possess strong communication, guest-relations skills, and comfort with hotel systems. Flexibility to work shifts, weekends, and public holidays is essential for this role.

Qualifications

• Experience in Marriott International hotels is highly preferred.
• Strong communication and interpersonal skills.
• Willing to work shifts, weekends and public holidays.
• Comfortable using computers and learning hotel systems.
• Positive attitude and genuine interest in helping guests.

Responsibilities

• Welcome guests and provide helpful, professional customer service.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to enquiries and assist with guest requests.
• Coordinate with other departments to resolve guest needs promptly.
• Serve as a brand ambassador by maintaining service and presentation standards.

Skills

Customer service

Communication

Shift flexibility

Hotel systems

Guest relations

Tools

Hotel systems

Job description

Bertam Resort & Water Park Penang is seeking a service-oriented Front Office professional with experience in Marriott International hotels to join our team. You will be among the first to greet guests, handling check-ins/outs and addressing requests to ensure a memorable stay.

Ideal candidates possess strong communication, guest-relations skills, and comfort with hotel systems. Flexibility to work shifts, weekends, and public holidays is essential for this role.