Front Desk Facilitator

Wong & Partners, a member firm of Baker & McKenzie International; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Wong & Partners, a Malaysian law firm and member of Baker McKenzie International, seeks a Front Desk Facilitator to support reception and frontline customer service in Kuala Lumpur. You will manage conference rooms, bookings, and assist visitors, calls, and correspondence to ensure smooth daily operations.

The role involves coordinating meetings, maintaining a tidy front desk, handling inquiries and помогing with travel and event arrangements as needed, contributing to a professional and

Responsibilities

• Manage and upkeep the conference rooms /facilities
• Manage meeting rooms/facilities bookings for internal and external meetings
• Keep front desk tidy and presentable with all necessary material(pens, forms, paper etc.)
• Greet and assist visitors to the office
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages and send them to the respective colleagues
• Check, sort and forward incoming faxes and disseminate these to the respective practice groups/departments
• Manage company car bookings and liaise with drivers on the arrangement
• Book conference calls, rooms, taxis, couriers and hotels for visitors
• Monitor office supplies of the office bistro and place orders when necessary
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Keep files and records updated
• Keep track of and update the Global Event and Meeting Team on upcoming events
• Take up other duties as assigned (travel arrangements, schedules etc.)

Job description

The Front Desk Facilitator will support the facilitation of reception and front line customer service.

Main responsibilities:

• Manage and upkeep the conference rooms /facilities
• Manage meeting rooms/facilities bookings for internal and external meetings
• Keep front desk tidy and presentable with all necessary material(pens, forms, paper etc.)
• Greet and assist visitors to the office
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages and send them to the respective colleagues
• Check, sort and forward incoming faxes and disseminate these to the respective practice groups/departments
• Manage company car bookings and liaise with drivers on the arrangement
• Book conference calls, rooms, taxis, couriers and hotels for visitors
• Monitor office supplies of the office bistro and place orders when necessary
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Keep files and records updated
• Keep track of and update the Global Event and Meeting Team on upcoming events
• Take up other duties as assigned (travel arrangements, schedules etc.)

About us

Established in 1998, Wong & Partners is a Malaysian law firm dedicated to providing solution-oriented legal services to our clients. As a member firm of Baker McKenzie International, we bring a unique combination of local knowledge and global experience to every matter. Our lawyers strive to help our clients achieve industry-specific, innovative and practical solutions for their legal needs in Malaysia, throughout Asia and beyond. Many of our practitioners have been recognized by reputable legal directories such as Chambers & Partners and Legal 500 and the Firm is also the proud recipient of various awards and accolades, being a seven-time winner of the Malaysian Firm of the Year Award at the Euromoney Women in Business Law Awards and two-time winner of the Malaysia Law Firm of the Year Award at the Asian Legal Business Malaysia Law Awards, among many others.