Front Desk Executive

DIRECT IMPORT CONCEPT SDN BHD; Selangor; In loco; MYR 28.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Premium and Comfortable Working Envir

Company Cafe

Medical Claim

Annual Dinner

Festive Celebration

Descrizione del lavoro

DHUB (Selangor) Sdn. Bhd. is seeking a Front Desk Executive to be the face of the service centre, handling front desk operations and cashiering with a customer-first approach.

You will greet customers, manage inquiries across channels, schedule appointments, maintain CRM records, and coordinate with internal teams to deliver seamless service while upholding 5S standards and accurate financial handling.

Competenze

• Minimum 1 year of customer service/front desk experience.
• Fresh graduates encouraged to apply.
• Automotive industry experience is an added advantage.
• Basic math skills and proficient with Google Sheets and MS Office.
• Strong interpersonal and communication skills, customer-oriented.
• Trustworthy with cash handling and financial records.

Mansioni

• Greet walk-in customers and provide professional, courteous service.
• Handle inquiries via walk-in, phone, WhatsApp, social media and other channels.
• Schedule and coordinate customer appointments.
• Follow up on inquiries, bookings and service updates.
• Maintain accurate customer records and CRM data.
• Coordinate with internal departments to ensure smooth service delivery.
• Address customer feedback, concerns and complaints professionally.
• Support customer retention and relationship-building initiatives.
• Prepare basic administrative reports and service documentation.
• Process payments (cash, card, QR, online) and issue receipts.
• Balance cash drawer and reconcile daily takings.
• Conduct weekly stock-takes and update inventory logs.
• Monitor stock levels and provide daily updates to Ops/Admin.
• Adhere to SOPs for cashiering, refunds and stock recording.
• Maintain clean and organized front desk area per 5S standards.

Conoscenze

Customer service

Front desk

Cashiering

Communication

Attention to detail

Multitasking

Strumenti

Google Sheets

Microsoft Office

Descrizione del lavoro

DHUB (Selangor) Sdn. Bhd. is a growing one-stop automotive service centre dedicated to delivering exceptional customer experiences and professional automotive solutions. We provide a comprehensive range of automotive services and are committed to ensuring every customer receives outstanding service from the moment they walk through our doors.

As a Front Desk Executive, you will be the face of DHUB — the first and last impression every customer has of our service centre. You will manage both front desk operations and cashiering duties, ensuring every customer interaction is handled professionally, efficiently, and with care. Both Front Desk Executives will be cross-trained and will rotate responsibilities to ensure full operational coverage at all times..

Operation hours:
9 am to 6 pm (Monday-Friday)
9 am to 1 pm (Saturday)

Responsibilities:

Customer Relations & Front Desk

Serve as the first point of contact — welcome and assist all walk-in customers professionally and courteously.

Handle customer enquiries via walk-in, phone calls, WhatsApp, social media, and other communication channels.

Schedule and coordinate customer appointments.

Follow up on customer enquiries, bookings, and service updates.

Maintain accurate customer records and update the CRM system.

Coordinate with internal departments to ensure smooth service delivery.

Handle customer feedback, concerns, and complaints professionally and efficiently.

Support customer retention and relationship-building initiatives.

Prepare basic administrative reports and customer service documentation.

Cashiering & Operations

Accurately process all payment types — cash, credit/debit card, QR code, and online transfers.

Ensure correct pricing, payment verification, and issue receipts and invoices accordingly.

Balance and reconcile the cash drawer at end of each working day.

Conduct weekly stock-takes of front desk and miscellaneous items (e.g. drinking water, cleaning materials, etc.) and maintain the inventory log in Google Sheets.

Monitor merchandise stock levels (e.g. T-shirts, umbrellas) and submit daily updates to the Operations & Admin team.

Adhere to SOPs for cashiering, refunds, and stock recording.

Maintain cleanliness and organisation of the front desk area (5S Housekeeping standards).

Ensure proper documentation of all receipts, invoices, and financial records.

Skills and Qualifications:

At least 1 year of experience in customer service, front desk, cashiering, or a related role.

Fresh graduates with strong communication skills and a willingness to learn are encouraged to apply.

Experience in the automotive industry is an added advantage.

Basic math skills and comfortable working with Google Sheets and Microsoft Office.

Strong attention to detail, especially in handling payments and records accurately.

Excellent interpersonal and communication skills — polite, friendly, and customer-oriented.

Trustworthy and responsible, particularly in handling cash and payment transactions.

Able to multitask and work effectively in a fast-paced environment.

Employee Benefit:

Premium and Comfortable Working Environment

Company Cafe

Medical Claim

Annual Dinner

Festive Celebration

Why Join Us?:

Be part of a growing and expanding automotive company.

Opportunity to develop your career in customer relations and after-sales services.

Work closely with experienced automotive professionals.

Gain exposure to various aspects of automotive customer experience management.

Competitive remuneration package with performance-based rewards.

If you enjoy interacting with people, solving customer concerns, and delivering excellent customer experiences, we would love to hear from you.
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