Front Desk & Cashier – Customer Experience Champion

DIRECT IMPORT CONCEPT SDN BHD; Selangor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Premium and Comfortable Working Envir

Company Cafe

Medical Claim

Annual Dinner

Festive Celebration

Job summary

DHUB (Selangor) Sdn. Bhd. is seeking a Front Desk Executive to be the face of the service centre, handling front desk operations and cashiering with a customer-first approach.

You will greet customers, manage inquiries across channels, schedule appointments, maintain CRM records, and coordinate with internal teams to deliver seamless service while upholding 5S standards and accurate financial handling.

Qualifications

• Minimum 1 year of customer service/front desk experience.
• Fresh graduates encouraged to apply.
• Automotive industry experience is an added advantage.
• Basic math skills and proficient with Google Sheets and MS Office.
• Strong interpersonal and communication skills, customer-oriented.
• Trustworthy with cash handling and financial records.

Responsibilities

• Greet walk-in customers and provide professional, courteous service.
• Handle inquiries via walk-in, phone, WhatsApp, social media and other channels.
• Schedule and coordinate customer appointments.
• Follow up on inquiries, bookings and service updates.
• Maintain accurate customer records and CRM data.
• Coordinate with internal departments to ensure smooth service delivery.
• Address customer feedback, concerns and complaints professionally.
• Support customer retention and relationship-building initiatives.
• Prepare basic administrative reports and service documentation.
• Process payments (cash, card, QR, online) and issue receipts.
• Balance cash drawer and reconcile daily takings.
• Conduct weekly stock-takes and update inventory logs.
• Monitor stock levels and provide daily updates to Ops/Admin.
• Adhere to SOPs for cashiering, refunds and stock recording.
• Maintain clean and organized front desk area per 5S standards.

Skills

Customer service

Front desk

Cashiering

Communication

Attention to detail

Multitasking

Tools

Google Sheets

Microsoft Office

Job description

DHUB (Selangor) Sdn. Bhd. is seeking a Front Desk Executive to be the face of the service centre, handling front desk operations and cashiering with a customer-first approach.

You will greet customers, manage inquiries across channels, schedule appointments, maintain CRM records, and coordinate with internal teams to deliver seamless service while upholding 5S standards and accurate financial handling.