Front Desk cum Customer Service Executive

PUSAT PEMULIHAN PERTUTURAN PACIFIC; Petaling Jaya; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Annual leave

Medical benefits

Performance incentives

Job summary

PUSAT PEMULIHAN PERTUTURAN PACIFIC is seeking a Front Desk cum Customer Service Executive to warmly greet walk-in customers, answer inquiries via phone, WhatsApp, email, and in person, and manage appointments at The Starling Mall, Petaling Jaya.

You will maintain records, handle payments reminders, assist with general admin, and support management with ad hoc tasks. Fluency in English, Bahasa Malaysia, and Mandarin is preferred; fresh graduates are welcome and on-the-job training is provided.

Qualifications

• Minimum SPM or equivalent.
• Diploma holders encouraged.
• Fresh graduates welcome.
• Good communication and interpersonal skills.
• Proficient in English, Bahasa Malaysia, and Mandarin preferred.
• Computer literate (Microsoft Office and basic administrative software).

Responsibilities

• Welcome and assist walk-in customers in a friendly and professional manner.
• Attend to customer enquiries via phone, WhatsApp, email, and in person.
• Schedule, confirm, and manage customer appointments.
• Send appointment reminders and follow up with customers.
• Track customer payments and issue payment reminders when necessary.
• Maintain accurate customer records and appointment schedules.
• Handle general administrative and front desk duties.
• Perform other ad hoc duties assigned by the management.

Skills

Multilingual communication

Customer service

Education

SPM or equivalent

Diploma holder encouraged

Fresh graduates welcome

Tools

Microsoft Office

Job description

Front Desk cum Customer Service Executive

Welcome and assist walk-in customers in a friendly and professional manner.

Attend to customer enquiries via phone, WhatsApp, email, and in person.

Schedule, confirm, and manage customer appointments.

Send appointment reminders and follow up with customers.

Track customer payments and issue payment reminders when necessary.

Maintain accurate customer records and appointment schedules.

Handle general administrative and front desk duties.

Perform other ad hoc duties assigned by the management.

Job Requirements

Minimum SPM or equivalent. Diploma holders are encouraged to apply.

Fresh graduates are welcome.

Good communication and interpersonal skills.

Proficient in English, Bahasa Malaysia, and/or Mandarin (preferred to communicate with Mandarin-speaking customers).

Computer literate (Microsoft Office and basic administrative software).

Responsible, organized, and able to multitask.

Positive attitude with a customer-oriented mindset.

Why Join Us?

Friendly and supportive working environment.

On-the-job training provided.

EPF, SOCSO & EIS.

Annual leave and medical benefits.

Performance incentives (where applicable).

Working Location: The Starling Mall, Petaling Jaya / Kepong

Working Hours: 5 days work. Tuesday - Saturday: 9am - 6pm