Front Desk Executive

DHUB (SELANGOR) SDN. BHD.; Klang City; In loco; MYR 28.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Premium Working Environment

Company Cafe

Medical Claim

Annual Dinner

Festive Celebration

Descrizione del lavoro

DHUB (Selangor) Sdn. Bhd. is Malaysia’s leading automotive solutions hub seeking a Front Desk Executive to be the face of the service centre.

You will manage front desk operations and cashiering with professionalism, delivering exceptional customer experiences. Responsibilities include handling inquiries across channels, scheduling appointments, maintaining CRM records, and coordinating with internal teams to ensure smooth service delivery in a fast-paced automotive environment.

Competenze

• At least 1 year of experience in customer service or front desk roles.
• Fresh graduates are encouraged to apply with strong communication skills.
• Experience in the automotive industry is an added advantage.
• Basic math skills and proficiency with Google Sheets and MS Office.

Mansioni

• Welcome and assist walk-in customers professionally and courteously.
• Handle enquiries via walk-in, phone, WhatsApp, social media and other channels.
• Schedule and coordinate customer appointments and service updates.
• Maintain customer records and update the CRM system.
• Balance cash drawer and process payments (cash, card, QR, online).
• Coordinate with internal departments for smooth service delivery.
• Prepare basic administrative reports and documentation.

Conoscenze

Customer service

Front desk

Communication

Multitasking

Formazione

High School Diploma or equivalent

Strumenti

Google Sheets

CRM software

Microsoft Office

Descrizione del lavoro

DHUB (Selangor) Sdn. Bhd. is a growing one-stop automotive service centre dedicated to delivering exceptional customer experiences and professional automotive solutions. We provide a comprehensive range of automotive services and are committed to ensuring every customer receives outstanding service from the moment they walk through our doors.

As a Front Desk Executive, you will be the face of DHUB — the first and last impression every customer has of our service centre. You will manage both front desk operations and cashiering duties, ensuring every customer interaction is handled professionally, efficiently, and with care. Both Front Desk Executives will be cross-trained and will rotate responsibilities to ensure full operational coverage at all times..

Operation hours

9 am to 6 pm (Monday-Friday)
9 am to 1 pm (Saturday)

Responsibilities

Customer Relations & Front Desk

Serve as the first point of contact — welcome and assist all walk-in customers professionally and courteously.

Handle customer enquiries via walk-in, phone calls, WhatsApp, social media, and other communication channels.

Schedule and coordinate customer appointments.

Follow up on customer enquiries, bookings, and service updates.

Maintain accurate customer records and update the CRM system.

Coordinate with internal departments to ensure smooth service delivery.

Handle customer feedback, concerns, and complaints professionally and efficiently.

Support customer retention and relationship-building initiatives.

Prepare basic administrative reports and customer service documentation.

Cashiering & Operations

Accurately process all payment types — cash, credit/debit card, QR code, and online transfers.

Ensure correct pricing, payment verification, and issue receipts and invoices accordingly.

Balance and reconcile the cash drawer at end of each working day.

Conduct weekly stock-takes of front desk and miscellaneous items (e.g. drinking water, cleaning materials, etc.) and maintain the inventory log in Google Sheets.

Monitor merchandise stock levels (e.g. T-shirts, umbrellas) and submit daily updates to the Operations & Admin team.

Adhere to SOPs for cashiering, refunds, and stock recording.

Maintain cleanliness and organisation of the front desk area (5S Housekeeping standards).

Ensure proper documentation of all receipts, invoices, and financial records.

Skills and Qualifications

At least 1 year of experience in customer service, front desk, cashiering, or a related role.

Fresh graduates with strong communication skills and a willingness to learn are encouraged to apply.

Experience in the automotive industry is an added advantage.

Basic math skills and comfortable working with Google Sheets and Microsoft Office.

Strong attention to detail, especially in handling payments and records accurately.

Excellent interpersonal and communication skills — polite, friendly, and customer-oriented.

Trustworthy and responsible, particularly in handling cash and payment transactions.

Able to multitask and work effectively in a fast-paced environment.

Employee Benefits

• Premium and Comfortable Working Environment
• Company Cafe
• Medical Claim
• Annual Dinner
• Festive Celebration

Why Join Us?

Be part of a growing and expanding automotive company.

Opportunity to develop your career in customer relations and after-sales services.

Work closely with experienced automotive professionals.

Gain exposure to various aspects of automotive customer experience management.

Competitive remuneration package with performance-based rewards.

If you enjoy interacting with people, solving customer concerns, and delivering excellent customer experiences, we would love to hear from you.

关于我们

We are Malaysia’s first ALL-IN-ONE Automotive Solutions Hub and the largest 4S supercar centre, offering a premium one-stop experience for imported vehicles. Our expertise spans across Sales of new and pre-owned luxury cars, Service including professional maintenance, repairs, and warranty support, Spare Parts supply of genuine or authorized components, and continuous customer Surveys to enhance satisfaction. From performance upgrades to detailing and customization, DHUB delivers precision, passion, and excellence for every car enthusiast.

We are Malaysia’s first ALL-IN-ONE Automotive Solutions Hub and the largest 4S supercar centre, offering a premium one-stop experience for imported vehicles. Our expertise spans across Sales of new and pre-owned luxury cars, Service including professional maintenance, repairs, and warranty support, Spare Parts supply of genuine or authorized components, and continuous customer Surveys to enhance satisfaction. From performance upgrades to detailing and customization, DHUB delivers precision, passion, and excellence for every car enthusiast.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

What can I earn as a Front Desk Executive