Front desk Receptionist

KLIDC(SOUTHERN); Johor Bahru; On-site; MYR 13,000 - 20,000; Full time

Job summary

KLIDC(SOUTHERN) in Johor Bahru is seeking a warm and professional Front Desk Receptionist to greet patients and visitors, manage calls and inquiries, and support the dental team with a friendly, efficient service.

Fresh graduates are welcome; no prior work experience is required. You will schedule appointments, handle registrations, process payments, and coordinate with surgeons to ensure smooth patient flow and a positive clinical experience.

Qualifications

• Fresh graduates welcome; no prior work experience required.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner upon arrival at the dental center.
• Manage the reception area, ensuring it is tidy, presentable, and equipped with necessary information and materials.
• Answer incoming phone calls, direct inquiries to the appropriate personnel, and take messages accurately.
• Schedule, reschedule, and confirm patient appointments using the clinic's management system, ensuring efficient use of dentist and staff time.
• Handle patient registration, collect and update patient information, and verify insurance details.
• Provide information about dental services, clinic policies, and procedures to patients.
• Process payments for services rendered and maintain accurate records of financial transactions.
• Assist with administrative tasks such as filing, scanning, and managing correspondence.
• Maintain a high level of patient communication, addressing concerns and providing a positive experience.
• Liaise with dental surgeons and support staff to ensure smooth patient flow and timely service delivery.

Skills

Customer service

Communication

Multitasking

Job description

Provide a warm and welcoming first point of contact for all visitors and clients at the front desk.

Manage incoming and outgoing calls, emails, and general inquiries efficiently, directing them to the appropriate departments or personnel.

Schedule and confirm patient appointments accurately using the clinic's scheduling system, ensuring optimal utilization of dentist and staff time.

Handle patient registration, verification of details, and collection of necessary information with a high degree of accuracy and confidentiality.

Maintain a tidy and organized reception area, ensuring all necessary forms, brochures, and informational materials are readily available.

Assist with basic administrative tasks as required, such as data entry, filing, and preparing correspondence.

Communicate effectively with patients regarding appointment details, pre-appointment instructions, and general clinic information in English, Mandarin, and Bahasa Malaysia.

Fresh graduates are welcome to apply. No prior work experience is required.

Job Responsibilities :

Greet and welcome patients and visitors in a professional and friendly manner upon arrival at the dental center.

Manage the reception area, ensuring it is tidy, presentable, and equipped with necessary information and materials.

Answer incoming phone calls, direct inquiries to the appropriate personnel, and take messages accurately.

Schedule, reschedule, and confirm patient appointments using the clinic's management system, ensuring efficient use of dentist and staff time.

Handle patient registration, collect and update patient information, and verify insurance details.

Provide information about dental services, clinic policies, and procedures to patients.

Process payments for services rendered and maintain accurate records of financial transactions.

Assist with administrative tasks such as filing, scanning, and managing correspondence.

Maintain a high level of patient communication, addressing concerns and providing a positive experience.

Liaise with dental surgeons and support staff to ensure smooth patient flow and timely service delivery.

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