Front Desk & Customer Experience Specialist

Exsim Development Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Exsim Development Sdn Bhd in Kuala Lumpur is seeking a friendly front desk/customer service professional to greet customers, identify needs, and direct them to the right personnel. Responsibilities include answering calls, providing product information, and maintaining organised enquiry records.

Applicants should have good communication and multi-tasking abilities; fresh graduates are welcome to apply. This is an on-site role based in Kuala Lumpur with a polite, professional demeanor required.

Qualifications

• Minimum qualifications: SPM/STPM/Diploma/Degree or equivalent.
• Strong communication and interpersonal skills.
• Ability to multi-task and handle inquiries tactfully.
• Fresh graduates are encouraged to apply.

Responsibilities

• Greet customers and determine their needs in a professional manner
• Direct customers to the appropriate personnel and office
• Answer incoming phone calls in a timely and polite manner and transfer calls to the appropriate personnel
• Deal with queries and provide accurate product information to incoming customers
• Maintain a record of enquiries and follow-up on all outstanding enquiries with respective departments on daily basis
• Handle and resolve customers’ complaints and ensure timely feedback to customers
• Receive, sort and distribute daily mail or deliveries and arrange courier services
• Update calendars and schedule appointments where necessary
• Ensure office front desk area is tidy and equipped with all materials such as pens, forms and brochures
• Perform any other ad-hoc assignment as and when required

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Education

Minimum qualification (SPM/STPM/Diploma/Degree)

Job description

Exsim Development Sdn Bhd in Kuala Lumpur is seeking a friendly front desk/customer service professional to greet customers, identify needs, and direct them to the right personnel. Responsibilities include answering calls, providing product information, and maintaining organised enquiry records.

Applicants should have good communication and multi-tasking abilities; fresh graduates are welcome to apply. This is an on-site role based in Kuala Lumpur with a polite, professional demeanor required.