Front Office & Duty Manager — Guest Experience Lead

Exsim Hospitality Berhad; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Complimentary Hotel Stay

F&B Discounts

Group Insurance Coverage

Competitive Pay & Incentive Programs

Opportunities for professional develop

Job summary

Exsim Hospitality Berhad in Kuala Lumpur is seeking a Front Office (Operation and Duty Manager) to deliver world-class guest service and ensure a seamless stay.

You will lead front desk operations, coordinate with departments, manage guest records, and promote a warm, professional environment. This full-time role offers career growth and competitive rewards within a respected hospitality group.

Qualifications

• Prior experience in a Front Office or Guest Services role within the hospitality industry.
• Excellent communication and interpersonal skills with a friendly and professional demeanour.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficient in using Front Office software and hotel management systems.
• A team player with a passion for delivering exceptional customer service.
• Fluency in English and Bahasa Malaysia, with additional language skills an advantage.

Responsibilities

• Welcoming and checking-in guests with a warm and friendly demeanour
• Handling guest inquiries, requests and complaints in a professional and timely manner
• Assisting with room assignments, key management and coordinating guest services
• Maintaining accurate guest records and ensuring all Front Office systems and processes are followed
• Providing information about hotel amenities, local attractions and events
• Liaising with other hotel departments to ensure a consistently high level of guest satisfaction
• Adhering to all health, safety and security protocols

Skills

Front Office

Guest Services

Communication

Multitasking

Hotel Software

Tools

Front Office Software

Hotel Management Systems

Job description

Exsim Hospitality Berhad in Kuala Lumpur is seeking a Front Office (Operation and Duty Manager) to deliver world-class guest service and ensure a seamless stay.

You will lead front desk operations, coordinate with departments, manage guest records, and promote a warm, professional environment. This full-time role offers career growth and competitive rewards within a respected hospitality group.