Customer Experience & Sales Executive (Front Desk)

Optimax Eye Specialist Centre Sdn Bhd; Shah Alam; On-site; MYR 24,000 - 42,000; Full time

Job summary

OPTIMAX EYE SPECIALIST CENTRE is seeking a Customer Service Executive to front desk and/or call centre as assigned by the supervisor. The role focuses on delivering sales and service excellence to customers, handling walk-ins and phone inquiries, and following up on leads.

Based in Kota Kemuning, 5-day work week with weekend shifts, English, Bahasa Malaysia and Chinese skills valued; training provided and opportunities to contribute to marketing and business development activities.

Qualifications

• Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line
• Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply
• Able to converse in English, Bahasa Malaysia and Chinese. Proficiency in Chinese will be added as advantage. We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients.
• Good communication, negotiation and interpersonal skills
• Proactive approach to problem solving and willing to learn
• Results-driven and able to work independently to achieve sales targets
• A team player with an energetic and flexible working style

Responsibilities

• Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.
• Implement sales plans and ensure high standard of sales and service levels is provided to customers
• Follow up on leads and participation of marketing and business development activities
• Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products
• Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers
• Maintain Optimax standards and observe Group Compliance Policy
• Assist in any adhoc projects assigned

Skills

Customer service

Communication

English proficient

Bahasa Malaysia

Chinese advantage

Education

Diploma in related field

Job description

OPTIMAX EYE SPECIALIST CENTRE is seeking a Customer Service Executive to front desk and/or call centre as assigned by the supervisor. The role focuses on delivering sales and service excellence to customers, handling walk-ins and phone inquiries, and following up on leads.

Based in Kota Kemuning, 5-day work week with weekend shifts, English, Bahasa Malaysia and Chinese skills valued; training provided and opportunities to contribute to marketing and business development activities.