Front Office Supervisor: Guest Experience Leader

DXN Holdings Berhad; Cyberjaya; On-site; MYR 33,000 - 45,000; Full time

Job summary

DXN Holdings Berhad is seeking a Front Office Supervisor for its Cyberjaya property. You will oversee daily front office operations, including check-in/check-out, reservations, and guest inquiries to ensure smooth and efficient service.

You will deliver excellent guest service, handle complaints and issues promptly, maintain accurate records and front desk documentation, and support administrative functions to keep the front office running smoothly.

Responsibilities

• Oversee daily front office operations, including check-in/check-out, reservations, and guest inquiries to ensure smooth and efficient operations.
• Deliver excellent guest service, ensuring professional, courteous, and timely assistance while handling complaints effectively.
• Manage administrative functions, maintain accurate guest records, room status, reports, cash transactions, and other front office documentation.

Job description

DXN Holdings Berhad is seeking a Front Office Supervisor for its Cyberjaya property. You will oversee daily front office operations, including check-in/check-out, reservations, and guest inquiries to ensure smooth and efficient service.

You will deliver excellent guest service, handle complaints and issues promptly, maintain accurate records and front desk documentation, and support administrative functions to keep the front office running smoothly.