Front Desk & Customer Experience Specialist

TWY Search International Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

TWY Search International Sdn Bhd in Kuala Lumpur is seeking a customer service representative to engage with customers at the counter, answer inquiries, and process requests. You will collaborate with teams to ensure smooth operations and accurate documentation.

The ideal candidate communicates clearly, handles complaints professionally, and contributes to branch profitability through efficient service and timely responses to emails and calls.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to resolve customer inquiries and complaints.
• Experience with processing orders and handling forms.
• Familiarity with answering calls and emails.
• Attention to inventory readiness and customer service focus.

Responsibilities

• Daily face to face interaction with customer at the counter.
• Respond to customer inquiries, handle and resolve complaints.
• Process orders, forms, applications and requests.
• Answering phone calls and emails.
• Ensure profitable results in operating branch office.
• Assist inventory in preparing goods for customers.

Skills

Customer service

Communication

Complaint resolution

Order processing

Phone & email handling

Inventory support

Job description

TWY Search International Sdn Bhd in Kuala Lumpur is seeking a customer service representative to engage with customers at the counter, answer inquiries, and process requests. You will collaborate with teams to ensure smooth operations and accurate documentation.

The ideal candidate communicates clearly, handles complaints professionally, and contributes to branch profitability through efficient service and timely responses to emails and calls.