Front Desk Administrator

Touchstone Education and Technology Plt; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

Altuz Academy in Setia Alam, Selangor, is seeking a dedicated Front Desk Administrator to join our team on a full-time basis. This role creates the first impression of our organisation, greeting visitors and handling enquiries while ensuring smooth administrative operations.

The position requires professional communication, strong organisational skills, and the ability to multitask in a dynamic educational/tech environment.

Qualifications

• Proven experience as a Receptionist, Front Desk Administrator, or similar administrative role.
• Excellent communication skills, verbal and written, with a professional demeanour.
• Strong organisational and time-management abilities with the capacity to multitask.

Responsibilities

• Greet and welcome visitors, clients, and staff with professionalism and courtesy.
• Answer, screen, and direct incoming telephone calls and correspondence to appropriate staff members.
• Manage appointment scheduling and maintain an accurate calendar for multiple staff members.
• Process and sort incoming mail, emails, and packages efficiently.
• Maintain the reception area, ensuring it remains clean, organised, and welcoming at all times.
• Provide administrative support such as photocopying, filing, and document preparation.

Skills

Receptionist experience

Communication skills

Organisational skills

MS Office

Customer service

Confidentiality

Adaptability

Professional demeanour

Education/tech experience advantageous

Tools

MS Office Suite

Job description

About the role

Altuz Academy is seeking a dedicated and professional Front Desk Administrator to join our team in Setia Alam, Selangor. This is a full-time position that plays a crucial role in creating the first impression of our organisation. As the face of Altuz Academy, you will be responsible for managing our reception area, greeting visitors, handling enquiries, and ensuring that all administrative operations run smoothly. This position is essential to maintaining our professional image and supporting the efficient functioning of our business.

Key responsibilities

• Greet and welcome visitors, clients, and staff with professionalism and courtesy
• Answer, screen, and direct incoming telephone calls and correspondence to appropriate staff members
• Manage appointment scheduling and maintain an accurate calendar for multiple staff members
• Process and sort incoming mail, emails, and packages efficiently
• Maintain the reception area, ensuring it remains clean, organised, and welcoming at all times
• Provide administrative support such as photocopying, filing, and document preparation
• Handle basic enquiries regarding company services and direct complex queries to relevant departments
• Manage office supplies and place orders as needed
• Support various administrative tasks as assigned by management

What we're looking for

• Proven experience as a Receptionist, Front Desk Administrator, or similar administrative role
• Excellent communication skills, both verbal and written, with a professional demeanour
• Strong organisational and time-management abilities with the capacity to multitask effectively
• Proficiency in using Microsoft Office Suite and reception management software
• A friendly and patient approach to dealing with diverse groups of people
• Ability to maintain confidentiality and handle sensitive information appropriately
• Flexibility and willingness to adapt to changing priorities and work demands
• Excellent customer service orientation with a commitment to exceeding expectations
• Attention to detail and accuracy in administrative tasks
• Preferably, experience in the education or technology sector would be advantageous

What we offer

Altuz Academy is committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration packages and a collaborative work environment. Additionally, we are dedicated to maintaining a healthy work-life balance and provide a supportive atmosphere where every team member is empowered to succeed.

About us

Altuz Academy is a premier Orton-Gillingham literacy specialist centre dedicated to supporting children with learning difficulties in reading, writing, spelling, and foundational academic skills. We provide structured, evidence-based intervention and personalised consultation for families seeking clarity and effective support for their child’s learning needs. Our work is grounded in evidence-based practice, professionalism, and compassion, and we are committed to helping every child build confidence and essential skills through targeted one-to-one intervention.