French-Speaking Customer Support Specialist | Relocation Included

Exness

Kuala Lumpur

On-site

MYR 36,000 - 60,000

Full time

27 hours ago

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Benefits offered by this job

Relocation support

Health insurance

Education allowance

Annual leave

Employee share scheme

Wellness allowance

Job summary

Exness is hiring for a Customer Support role in Malaysia. You will provide multi-channel support to existing clients, resolve technical questions, and maintain a positive company image. The role includes relocation assistance for you and your family to ensure a smooth move.

Responsibilities include handling live chats, calls, and emails, escalating when needed via Salesforce or Jira, and reporting on requests with accuracy. A Bachelor’s degree and strong French/English communication are required.

Qualifications

Minimum 2 years in a customer service-related role.
Native French communication.
Fluent English communication.
Strong client-facing and communication skills.
Troubleshooting and multitasking capabilities.
Customer service orientation.
Bachelor’s degree in business administration or related field.

Responsibilities

Process client requests and resolve issues via live chat, phone, and email with accuracy.
Escalate issues to the appropriate specialist via Salesforce or Jira.
Update clients on request status.
Verify documents submitted by clients within regions on an hourly basis.
Prepare and interpret reports and documentation with accuracy.
Attend seminars and meet assessment targets to understand business functions.
Achieve quarterly KPI targets set by CS manager.
Perform ad hoc tasks as assigned by the manager.