Global Fintech Support Specialist

Exness

Kuala Lumpur

On-site

MYR 60,000 - 96,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Annual bonus

Full relocation support

Health insurance with family coverage

Education allowance

Annual leave 21 days

Employee appreciation program

Team trips

Employee share scheme

Meal allowance

Wellness allowance

Holiday flights

Gym membership

Job summary

Exness is a global fintech company with a strong relocation program and a people-first culture. This Customer Support role focuses on delivering excellent service across live chat, phone, and email to a diverse client base, while ensuring accurate responses and timely resolutions.

You will engage in ongoing training, attend seminars, and work towards quarterly KPIs under the CS manager. The role offers full relocation support for you and your family, competitive pay with a performance bonus,

Qualifications

Excellent verbal and written English and Uzbek communication skills.
Strong client-facing with a service-oriented mindset.
Proven troubleshooting and problem-solving abilities.
Ability to multitask and manage multiple requests.
Bachelor’s degree in business administration or related field is required or preferred.

Responsibilities

Provide support and issue resolution across live chat, phone, and email.
Escalate issues to specialists via Salesforce or Jira.
Update clients on request status and communicate progress.
Verify client-submitted documents within regional requirements on an hourly basis.
Prepare and interpret reports with accuracy and detail.
Attend company seminars and align with business functions to meet assessment targets.
Meet quarterly KPIs set by the CS manager.
Perform ad hoc tasks as assigned by the manager.