Customer Support Executive - French

Exness; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Relocation support

Health insurance

Education allowance

Annual leave

Employee share scheme

Wellness allowance

Job summary

Exness is hiring for a Customer Support role in Malaysia. You will provide multi-channel support to existing clients, resolve technical questions, and maintain a positive company image. The role includes relocation assistance for you and your family to ensure a smooth move.

Responsibilities include handling live chats, calls, and emails, escalating when needed via Salesforce or Jira, and reporting on requests with accuracy. A Bachelor’s degree and strong French/English communication are required.

Qualifications

• Minimum 2 years in a customer service-related role.
• Native French communication.
• Fluent English communication.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking capabilities.
• Customer service orientation.
• Bachelor’s degree in business administration or related field.

Responsibilities

• Process client requests and resolve issues via live chat, phone, and email with accuracy.
• Escalate issues to the appropriate specialist via Salesforce or Jira.
• Update clients on request status.
• Verify documents submitted by clients within regions on an hourly basis.
• Prepare and interpret reports and documentation with accuracy.
• Attend seminars and meet assessment targets to understand business functions.
• Achieve quarterly KPI targets set by CS manager.
• Perform ad hoc tasks as assigned by the manager.

Skills

French communication

English communication

Customer service

Troubleshooting

Multitasking

Reliability

Education

Bachelor’s degree in business administration or related field

Tools

Salesforce

Jira

Job description

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.

Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Why this role matters

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.

The role is based in our Malaysia office. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

Who We’re Looking For

• Minimum of 2 years of experience in a customer service-related role.
• Native communication skills in French language
• Fluent communication skills in English
• Strong client-facing and communication skills
• Troubleshooting and multitasking capabilities
• Customer service orientation
• Minimum Bachelor’s degree in business administration or a related field
• Self-motivated and highly reliable personality

What We Offer Along The Way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us

At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

• Meal and transport allowance
• Free gym membership and monthly wellness allowance for your sport or fitness of choice
• Holiday flight and accommodation coverage after 1 year of service

What Your Journey Looks Like

• First interview (up to 40 minutes)
• English Assessment (30 minutes)
• Written Capability Test (15 minutes)
• Verbal Capability Test (15 minutes)
• Final interview with your future team (1 hour)

For Customer Support roles, growth is not just a promise - it's a path. At Exness, you can build a stable, fast-moving career where your skills grow with your impact.

Watch here how a career in Customer Support at Exness can evolve.

What it's like here

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At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.