Global Customer Support & Relations Specialist

Exness B.V; Malaysia; Hybrid; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Full relocation support

Competitive salary

Annual performance bonus

Health insurance with family coverage

Learning and development opportunities

Education allowance

Leave benefits

Employee share scheme

Team trips and events

Job summary

Exness, a leading fintech with 2,000+ employees across 13 countries, invites you to join our Customer Relations & Service team in Malaysia. You will handle inquiries across channels, resolve issues, and maintain a positive brand image while supporting relocation for you and your family.

Engage in live chat, phone, and email support, escalate to specialists via Salesforce or Jira, and deliver accurate reports.

Qualifications

• Excellent English communication and client-facing skills.
• Multitasking and troubleshooting abilities.
• Bachelor’s degree in business administration or related field.
• Self-motivated and reliable.

Responsibilities

• Process client requests and resolve issues via live chat, phone, and email.
• Escalate issues to specialists using Salesforce or Jira.
• Update clients on status and verify documents regionally.
• Prepare and interpret reports with accuracy.
• Attend seminars and meet assessment targets.

Skills

Communication

Customer service

English

Uzbek

Multitasking

Troubleshooting

Education

Bachelor’s degree in business administration

Tools

Salesforce

Jira

Job description

Exness, a leading fintech with 2,000+ employees across 13 countries, invites you to join our Customer Relations & Service team in Malaysia. You will handle inquiries across channels, resolve issues, and maintain a positive brand image while supporting relocation for you and your family.

Engage in live chat, phone, and email support, escalate to specialists via Salesforce or Jira, and deliver accurate reports.