Amharic Customer Support Executive – Onsite Kuala Lumpur

EXNESS; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary with annual bonus

Full relocation support for you and a+

Comprehensive health insurance for the

Education allowance and wellness perks

Paid leave plenty

Job summary

EXNESS in Kuala Lumpur, Malaysia, is seeking a Customer Support Executive (Amharic speaker) for a full-time, on-site role. You will handle client inquiries via chat, phone, and email, ensure swift issue resolution, and maintain a positive company image.

Relocation support is offered to ease moving for you and your family. The role requires strong English and Amharic communication, client-facing skills, and a proactive service orientation.

Qualifications

• Bachelor's degree in business administration or related field.
• Excellent communication in English and Amharic.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking abilities.
• Customer service orientation.

Responsibilities

• Process client requests and solve issues via live chat, phone, and email, navigating multiple programs with accuracy.
• Escalate issues to the appropriate specialist via Salesforce or Jira.
• Update clients on their request status.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required with accuracy.
• Attend company seminars and meet assessment targets to understand business functions.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks as assigned.

Skills

English

Amharic

Client-facing

Troubleshooting

Multitasking

Customer service

Education

Bachelor's degree in business administration or related field

Tools

Salesforce

Jira

Job description

EXNESS in Kuala Lumpur, Malaysia, is seeking a Customer Support Executive (Amharic speaker) for a full-time, on-site role. You will handle client inquiries via chat, phone, and email, ensure swift issue resolution, and maintain a positive company image.

Relocation support is offered to ease moving for you and your family. The role requires strong English and Amharic communication, client-facing skills, and a proactive service orientation.