Remote Amharic Customer Support Executive

Exness; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Benefits offered by this job

Health and life insurance

21 days annual leave

Meal and transport allowance

Education allowance for children

Holiday flight tickets and lodging

Training and certifications

Team-building events

Job summary

Exness is seeking a Customer Support professional to provide excellent service across chat, phone, and email. You will resolve technical questions, process requests, and maintain a positive company image while working remotely from your home city or relocating after 2–3 months to Southeast Asia support office.

You will escalate via Salesforce or Jira, verify documents, and aim to meet quarterly KPIs. The role emphasizes strong English and Amharic communication, customer service orientation, and

Qualifications

• Bachelor’s degree in business administration or related field.
• Strong English and Amharic communication skills.
• Excellent client-facing and multitasking abilities.
• Comfort with remote work and adapting to time zones.

Responsibilities

• Process client requests and resolve issues via live chat, phone, and email with accuracy.
• Escalate issues to the appropriate specialist via Salesforce or Jira.
• Update clients on request status and verify documents submitted by clients.
• Prepare and interpret reports with required detail and accuracy.
• Support business functions through seminars and team meetings.

Skills

English proficiency

Amharic proficiency

Client-facing

Troubleshooting

Customer service

Education

Bachelor’s degree in business administration or related field

Tools

Salesforce

Jira

Job description

Exness is seeking a Customer Support professional to provide excellent service across chat, phone, and email. You will resolve technical questions, process requests, and maintain a positive company image while working remotely from your home city or relocating after 2–3 months to Southeast Asia support office.

You will escalate via Salesforce or Jira, verify documents, and aim to meet quarterly KPIs. The role emphasizes strong English and Amharic communication, customer service orientation, and