Fraud Operations Leader: Secure Payments & Risk

Citi; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Citi in Malaysia is seeking a Fraud Operations Manager to lead end-to-end authentication, verification and approval of manual payment instructions across multiple currencies. The role requires operational excellence, risk management and cross-functional collaboration in a high‑risk fraud environment.

You will oversee controls, identify improvement opportunities, and mentor teams while ensuring compliance with internal policies and regulations.

Qualifications

• Bachelor’s degree in Banking, Business, Risk Management, or a related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk.
• Strong analytical and quantitative skills with SQL, Excel, and data visualization tools (Tableau/Power BI).
• Strong communication and ability to work with regional and technical teams.
• Fluent in Japanese and/or Mandarin is preferred.

Responsibilities

• Perform end-to-end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation and authorization requirements before payment release.
• Identify, investigate and escalate suspicious or potentially fraudulent transactions per procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Act as a subject-matter expert, guiding colleagues and cross-functional teams.

Skills

Fraud analytics

Fraud operations

SQL

Excel

Data visualization

Communication skills

Japanese language

Mandarin language

Education

Bachelor’s degree in Banking, Business, Risk Management, or related field

Tools

SQL

Excel

Tableau

Power BI

Job description

Citi in Malaysia is seeking a Fraud Operations Manager to lead end-to-end authentication, verification and approval of manual payment instructions across multiple currencies. The role requires operational excellence, risk management and cross-functional collaboration in a high‑risk fraud environment.

You will oversee controls, identify improvement opportunities, and mentor teams while ensuring compliance with internal policies and regulations.