Fraud Operations Analyst 1 - Fraud and Risk Management

Citigroup Inc.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Citi in Kuala Lumpur is seeking an Analyst, Fraud Ops to support fraud risk management for Consumer Cards and Banking operations across regions. The role conducts advanced fraud reviews, analyzes trends, and applies best practices to minimize losses.

Responsibilities include monitoring suspicious activity, preparing management reports, and supporting proactive card security strategies. Ideal candidates have 1 year in banking, strong communication, and flexibility for 24/7 shifts.

Qualifications

• Minimum 1 year of relevant experience in banking and financial services.
• Exposure to consumer cards or banking operations is a plus.
• BS/BA degree or equivalent combination of education/experience.
• Knowledge of general fraud concepts.
• Excellent written and oral communication and interpersonal skills.
• Availability for flexible shift work, including 24/7 schedule, holidays and weekends.
• Strong work ethic and energy levels.
• Proficiency in Arabic is an added advantage.

Responsibilities

• Monitor transactions, accounts, and customer activities for suspicious behavior generated by fraud detection systems.
• Proactively analyze fraud trends using daily production analysis reports and association alerts to identify and respond to emerging fraud patterns.
• Conduct in-depth fraud case reviews, evaluating evidence to determine appropriate risk actions and mitigation strategies.
• Validate and address two‑way SMS/email exception cases promptly to minimize potential exposure.
• Participate in the preparation of monthly fraud Management Information System reports and assist in tracking key performance indicators.
• Support association alerts review and help develop proactive card replacement strategies based on fraud‑ratio thresholds.
• Update daily production analysis trackers and reconcile data with fraud declaration forms.
• Review transactions on blocked accounts and address potential risks.

Skills

Communication skills

Fraud concepts

Shift flexibility

Arabic language

Education

BS/BA degree or equivalent

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.

We’re currently looking for a high‑caliber professional to join our team as Analyst, Fraud Ops (Internal Job Title: Fraud Ops Analyst C09 based in Kuala Lumpur, Malaysia).

Role Overview

The Fraud Operations Analyst (C09) supports fraud risk management for Consumer Cards and Banking operations across multiple regions. This position conducts advanced fraud reviews, leverages system insights, and applies industry best practices to minimize fraud losses.

Key Responsibilities

• Monitor transactions, accounts, and customer activities for suspicious behavior generated by fraud detection systems.
• Proactively analyze fraud trends using daily production analysis reports and association alerts to identify and respond to emerging fraud patterns.
• Conduct in-depth fraud case reviews, evaluating evidence to determine appropriate risk actions and mitigation strategies.
• Validate and address two‑way SMS/email exception cases promptly to minimize potential exposure.
• Participate in the preparation of monthly fraud Management Information System reports and assist in tracking key performance indicators.
• Support association alerts review and help develop proactive card replacement strategies based on fraud‑ratio thresholds.
• Update daily production analysis trackers and reconcile data with fraud declaration forms.
• Review transactions on blocked accounts and address potential risks.

Qualifications & Experience

• Minimum 1 year of relevant experience in banking and financial services.
• Exposure to consumer cards or banking operations is a plus.
• BS/BA degree or equivalent combination of education/experience.
• Knowledge of general fraud concepts.
• Excellent written and oral communication and interpersonal skills.
• Availability for flexible shift work, including 24/7 schedule, holidays and weekends.
• Strong work ethic and energy levels.
• Proficiency in Arabic is an added advantage.

Benefits & Opportunities

Working at Citi offers opportunities for growth, community giving, and real impact.

Take the next step in your career—apply for this role at Citi today.

Equal Opportunity Statement

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi’s EEO policy statement and the Know Your Rights poster.