Fraud Operations Lead — Payments Risk & Verification

Citigroup Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Citi is seeking a Fraud Operations Manager in Malaysia to lead end-to-end authentication and payment verification across currencies. You will identify fraud, ensure compliance, and guide cross-functional teams in a high‑risk environment.

The role requires 3–5 years in fraud analytics or financial crime, strong SQL/Excel skills, and language proficiency in Japanese or Mandarin, with collaboration across regional teams.

Qualifications

• Bachelor’s degree in Banking, Business, Risk Management, or related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk.
• Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Strong communication skills and ability to work collaboratively with regional and technical teams.
• Strong verbal and language competency skills in Japanese and/or Mandarin.

Responsibilities

• Perform end-to-end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation, customer instructions and authorization requirements before payment release.
• Identify, investigate and escalate suspicious or potentially fraudulent transactions in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Review complex or high-value payment requests requiring additional scrutiny and judgment.
• Perform maker/checker where applicable to ensure effective controls and accuracy of work at all times.
• Identify operational risks, control gaps and process improvement opportunities and recommend appropriate enhancements.
• Participate in the implementation of new controls, procedures and regulatory changes impacting payment operations.
• Act as a subject-matter expert, providing guidance and technical support to colleagues and cross-functional teams.

Skills

SQL

Excel

Tableau

Power BI

Fraud analytics

Bilingual Japanese/Mandarin

Education

Bachelor’s degree in Banking/Business/Risk

Tools

SWIFT familiarity

Job description

Citi is seeking a Fraud Operations Manager in Malaysia to lead end-to-end authentication and payment verification across currencies. You will identify fraud, ensure compliance, and guide cross-functional teams in a high‑risk environment.

The role requires 3–5 years in fraud analytics or financial crime, strong SQL/Excel skills, and language proficiency in Japanese or Mandarin, with collaboration across regional teams.