Senior Fraud Operations Analyst - Private Banking Risk

Citigroup Inc.; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Citi Private Bank in Kuala Lumpur seeks a Fraud Operations Analyst 2 to review fraud alerts, investigate unusual account activity, and engage with clients to validate transactions and mitigate risk. You will collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners, and support 24/7 operations in APAC/EMEA shifts.

The ideal candidate has 2–4 years in fraud operations, fluent in Cantonese/ Mandarin/English, and strong analytical and decision‑making abilities under

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field.
• 2–4 years of experience in fraud operations, banking operations, financial services, investigations, or related disciplines.
• Fluency in Cantonese, Mandarin, and English.

Responsibilities

• Monitor fraud detection systems to identify potentially suspicious transactions and activities.
• Investigate fraud alerts across multiple banking and payment channels.
• Conduct outbound calls to Citi Private Bank clients to authenticate transactions and verify account activity.
• Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
• Analyze account behaviors and transactional patterns to assess fraud risk.
• Make risk-based decisions in accordance with established fraud policies and procedures.
• Escalate complex or high‑risk cases appropriately.
• Document investigations and case actions accurately and comprehensively.
• Identify emerging fraud trends and recommend control enhancements.
• Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.
• Support business continuity and operational readiness within a 24/7 operating environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Analytical skills

Problem solving

Client engagement

Decision making

APAC/EMEA shift

Fraud monitoring

Languages: Cantonese

Languages: Mandarin

Languages: English

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Tools

Fraud monitoring systems

Job description

Citi Private Bank in Kuala Lumpur seeks a Fraud Operations Analyst 2 to review fraud alerts, investigate unusual account activity, and engage with clients to validate transactions and mitigate risk. You will collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners, and support 24/7 operations in APAC/EMEA shifts.

The ideal candidate has 2–4 years in fraud operations, fluent in Cantonese/ Mandarin/English, and strong analytical and decision‑making abilities under