Fraud Ops Analyst I — Risk Monitoring & Case Review

Citi; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi in Kuala Lumpur seeks a Fraud Operations Analyst (C09) to support risk management for Consumer Cards & Banking. You will conduct advanced fraud reviews, monitor transactions, and contribute to minimizing losses across regions.

The role requires at least 1 year in banking/financial services, familiarity with fraud concepts, and strong communication and interpersonal skills. Arabic is a plus; flexible shift including holidays and weekends is expected.

Qualifications

• BS/BA degree or equivalent combination of education/experience.
• Fraud knowledge and familiarity with general fraud concepts.
• Good written and verbal communication and interpersonal skills.
• Willingness to work 24/7 shifts, including holidays and weekends.
• Arabic proficiency is an added advantage.

Responsibilities

• Monitor transactions, accounts, and customer activities for suspicious behavior generated by fraud detection systems.
• Proactively analyze fraud trends using production reports and alerts to identify emerging patterns.
• Conduct in-depth fraud case reviews and evaluate evidence to determine risk actions.
• Validate and address exception cases to minimize exposure and ensure timely resolution.
• Prepare monthly fraud Management Information System reports and track KPIs.
• Review Association Alerts and help develop proactive card replacement strategies based on fraud ratios.
• Update daily production analysis trackers and reconcile data with Fraud Declaration Forms.
• Assist with the review of transactions on blocked accounts and address potential risks.

Skills

Fraud knowledge

Communication skills

Interpersonal skills

Arabic language

Flexible shift

Strong work ethic

Education

BS/BA degree

Job description

Citi in Kuala Lumpur seeks a Fraud Operations Analyst (C09) to support risk management for Consumer Cards & Banking. You will conduct advanced fraud reviews, monitor transactions, and contribute to minimizing losses across regions.

The role requires at least 1 year in banking/financial services, familiarity with fraud concepts, and strong communication and interpersonal skills. Arabic is a plus; flexible shift including holidays and weekends is expected.