Fraud Operations Lead — Senior Analyst

RBC; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

RBC is seeking a leader for its Fraud Operations team in Malaysia, supporting the Client First strategy. You will manage a team of Fraud Agents within Personal & Commercial Banking Operations, ensuring performance, quality, and adherence to risk controls, while driving continuous improvement in fraud mitigation.

The role requires leadership experience in credit card chargebacks, strong communication, and the ability to work 13:00–22:00, Monday to Friday. Based in Putrajaya, Malaysia.

Qualifications

• Proven leadership skills with 3+ years of people management experience within the credit card chargeback environment.
• Strong communication, facilitation and problem management capabilities.
• Ability to prioritize conflicting demands and adapt to dealing with ambiguity effectively.
• Ability to quickly grasp complex fraud schemes in a landscape of emerging and recurring trends.
• Proven ability to coach, develop people and identify top talent, and a strong knowledge of HR related policies and procedures.
• Ability to work various shifts within the business hours of 13:00 – 22:00, Monday to Friday.

Responsibilities

• Lead a team of Fraud Agents within Personal & Commercial Banking Operations to meet CSCs and performance goals.
• Drive RBC Blueprint behaviours to foster a positive, high-performing team environment.
• Provide open coaching and candid feedback to enhance employee capability and results.
• Manage operational risk and escalate issues through the proper governance channels.
• Plan workforce and cross-train to optimize use of resources and tools.

Skills

Leadership

Communication

Problem management

Coaching

HR policies

Shift flexibility

Tools

TSYS

Visa Resolve

MC Connect

Job description

RBC is seeking a leader for its Fraud Operations team in Malaysia, supporting the Client First strategy. You will manage a team of Fraud Agents within Personal & Commercial Banking Operations, ensuring performance, quality, and adherence to risk controls, while driving continuous improvement in fraud mitigation.

The role requires leadership experience in credit card chargebacks, strong communication, and the ability to work 13:00–22:00, Monday to Friday. Based in Putrajaya, Malaysia.