Fraud Operations Manager (Japanese Speaker)

Citi; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Citi in Malaysia is seeking a Fraud Operations Manager to lead end-to-end authentication, verification and approval of manual payment instructions across multiple currencies. The role requires operational excellence, risk management and cross-functional collaboration in a high‑risk fraud environment.

You will oversee controls, identify improvement opportunities, and mentor teams while ensuring compliance with internal policies and regulations.

Qualifications

• Bachelor’s degree in Banking, Business, Risk Management, or a related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk.
• Strong analytical and quantitative skills with SQL, Excel, and data visualization tools (Tableau/Power BI).
• Strong communication and ability to work with regional and technical teams.
• Fluent in Japanese and/or Mandarin is preferred.

Responsibilities

• Perform end-to-end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation and authorization requirements before payment release.
• Identify, investigate and escalate suspicious or potentially fraudulent transactions per procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Act as a subject-matter expert, guiding colleagues and cross-functional teams.

Skills

Fraud analytics

Fraud operations

SQL

Excel

Data visualization

Communication skills

Japanese language

Mandarin language

Education

Bachelor’s degree in Banking, Business, Risk Management, or related field

Tools

SQL

Excel

Tableau

Power BI

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world’s toughest challenges

We’re currently looking for a high caliber professional to join our team as Fraud Operations Manager (Internal Job Title: Fraud Ops Intermed Analyst - C11). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future

The Manager is responsible for managing the end-to-end authentication, verification, approval and release of manual payment instructions across multiple currencies. The role combines operational execution with oversight responsibilities to ensure payment requests are legitimate, properly authorized, compliant with regulatory requirements and safeguarding against fraud prior to payment release

You will be expected to provide operational leadership, drive excellence, strengthen controls, manage risks and collaborate with stakeholders to ensure efficiency and the ability to manage workflows within a high‑risk and fast‑moving fraud environment

Key Responsibilities:

• Perform end-to-end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation, customer instructions and authorization requirements before payment release.
• Identify, investigate and escalate suspicious or potentially fraudulent transactions in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Review complex or high-value payment requests requiring additional scrutiny and judgement.
• Perform maker/checker where applicable to ensure effective controls and accuracy of work at all times.
• Identify operational risks, control gaps and process improvement opportunities and recommend appropriate enhancements.
• Participate in the implementation of new controls, procedures and regulatory changes impacting payment operations.
• Act as a subject‑matter expert, providing guidance and technical support to colleagues and cross functional teams.

Qualifications:

• Bachelor’s degree in Banking, Business, Risk Management, or a related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk within banking or financial services.
• Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Strong communication skills and ability to work collaboratively with regional and technical teams.
• Strong verbal and language competency skills in Japanese and/or Mandarin

Preferred Skills:

• Understanding of regional banking operations, customer authentication flows, and payment ecosystems.
• Ability to manage multiple priorities within a high‑pressure, fast‑evolving fraud landscape.
• Strong understanding of international payment/fund transfer operations.
• Knowledge of SWIFT and cross border payment processes.
• Payment authentication and fraud prevention experience.
• Investigation and escalation management experience.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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