Fraud Operations Manager (Japanese Speaker)

Citigroup Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Citi is seeking a Fraud Operations Manager in Malaysia to lead end-to-end authentication and payment verification across currencies. You will identify fraud, ensure compliance, and guide cross-functional teams in a high‑risk environment.

The role requires 3–5 years in fraud analytics or financial crime, strong SQL/Excel skills, and language proficiency in Japanese or Mandarin, with collaboration across regional teams.

Qualifications

• Bachelor’s degree in Banking, Business, Risk Management, or related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk.
• Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Strong communication skills and ability to work collaboratively with regional and technical teams.
• Strong verbal and language competency skills in Japanese and/or Mandarin.

Responsibilities

• Perform end-to-end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation, customer instructions and authorization requirements before payment release.
• Identify, investigate and escalate suspicious or potentially fraudulent transactions in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Review complex or high-value payment requests requiring additional scrutiny and judgment.
• Perform maker/checker where applicable to ensure effective controls and accuracy of work at all times.
• Identify operational risks, control gaps and process improvement opportunities and recommend appropriate enhancements.
• Participate in the implementation of new controls, procedures and regulatory changes impacting payment operations.
• Act as a subject-matter expert, providing guidance and technical support to colleagues and cross-functional teams.

Skills

SQL

Excel

Tableau

Power BI

Fraud analytics

Bilingual Japanese/Mandarin

Education

Bachelor’s degree in Banking/Business/Risk

Tools

SWIFT familiarity

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we’ve been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world’s toughest challenges.

We’re currently looking for a high‑caliber professional to join our team as Fraud Operations Manager (Internal Job Title: Fraud Ops Intermed Analyst - C11). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future.

The Manager is responsible for managing the end‑to‑end authentication, verification, approval and release of manual payment instructions across multiple currencies. The role combines operational execution with oversight responsibilities to ensure payment requests are legitimate, properly authorized, compliant with regulatory requirements and safeguarding against fraud prior to payment release.

You will be expected to provide operational leadership, drive excellence, strengthen controls, manage risks and collaborate with stakeholders to ensure efficiency and the ability to manage workflows within a high‑risk and fast‑moving fraud environment.

Key Responsibilities

• Perform end‑to‑end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation, customer instructions and authorization requirements before payment release.
• Identify, investigate and escalates suspicious or potentially fraudulent transactions in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Review complex or high‑value payment requests requiring additional scrutiny and judgment.
• Perform maker/checker where applicable to ensure effective controls and accuracy of work at all times.
• Identify operational risks, control gaps and process improvement opportunities and recommend appropriate enhancements.
• Participate in the implementation of new controls, procedures and regulatory changes impacting payment operations.
• Act as a subject‑matter expert, providing guidance and technical support to colleagues and cross‑functional teams.

Qualifications

• Bachelor’s degree in Banking, Business, Risk Management, or a related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk within banking or financial services.
• Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Strong communication skills and ability to work collaboratively with regional and technical teams.
• Strong verbal and language competency skills in Japanese and/or Mandarin.

Preferred Skills

• Understanding of regional banking operations, customer authentication flows, and payment ecosystems.
• Ability to manage multiple priorities within a high‑pressure, fast‑evolving fraud landscape.
• Strong understanding of international payment/fund transfer operations.
• Knowledge of SWIFT and cross‑border payment processes.
• Payment authentication and fraud prevention experience.
• Investigation and escalation management experience.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.

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