Fraud Operations Analyst (Mandarin Proficient)

Citi; Kampung Malaysia Tambahan; On-site; MYR 50,000 - 80,000; Full time

Job summary

Citi is hiring an intermediate Fraud Ops Analyst 2 in Malaysia to contribute to fraud management policies and risk-based decision making in coordination with the Operations - Services team.

The role focuses on analyzing fraud trends, validating data, and producing management information to support business strategy, while guiding cross-functional teams on process improvements and ensuring regulatory compliance.

Qualifications

• 0–2 years of experience in a related role.
• Must be proficient in Mandarin.
• Must be willing to work on shifting schedule.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Performs data validation independently in support of fraud management personnel.
• Assist in developing and producing Management Information Systems and analyses.
• Make recommendations related to fraud prevention and loss control and ensure the quality of tasks/services provided.
• Provide guidance to cross-functional or cross-area teams focusing on process improvement efforts or projects.
• Monitor, assess, analyze and evaluate processes and data, identify policy gaps and formulate policies.
• Interpret data and make recommendations with knowledge of industry practices and standards.
• Assess risk in business decisions while safeguarding Citi and its clients, driving compliance with laws and regulations.

Skills

Mandarin proficiency

Clear written and verbal communication

Impartiality

Education

Bachelor’s degree

Job description

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Must be proficient in Mandarin
• Must be willing to work on shifting schedule

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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