Fraud Operations Analyst (Mandarin and Cantonese Speaking)

Citi; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi is hiring an entry-level Fraud Ops Analyst to support fraud risk policy execution and loss prevention in coordination with the Fraud Operations team.

The role involves forecasting, trend analysis, and ensuring compliant decisions, with emphasis on data accuracy, clear communication, and maintaining integrity across Citi's controls and processes.

Qualifications

• Bachelor’s degree or University degree or equivalent experience.
• Proficient in Cantonese and Mandarin languages and ability to Work Shift 24/7 are mandatory requirements.

Responsibilities

• Assist in forecasting analysis and standardized fraud analysis.
• Make judgments based on guidelines under supervision.
• Develop knowledge of business and industry standards.
• Collaborate with team to achieve area objectives.
• Identify data inconsistencies and communicate findings clearly.
• Impact the business by ensuring task quality and risk management.
• Assess risk in business decisions and escalate issues with transparency.

Skills

Experience in fraud investigations

Fraud trend analysis

Data risk assessment

Communication skills

unbiased decision making

Microsoft Office

Access

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

Bachelor’s degree/University degree or equivalent experience

Must be proficient in Cantonese and Mandarin languages and the ability to Work Shift 24/7. These are the mandatory requirements for hiring.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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