Fraud Operations Analyst (Mandarin and/or Cantonese Proficient)

Citi; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Citi is seeking an Fraud Ops Analyst 2 in Malaysia to contribute to fraud management policies and processes. The role focuses on minimizing fraud losses through risk-aware decision making in coordination with Operations - Services.

Responsibilities include analyzing fraud trends, validating data, producing MIS analyses, and guiding cross-functional teams to improve processes while ensuring regulatory compliance and safeguarding Citi and its clients.

Qualifications

• Clear and concise written and verbal communication.
• Proficient in Mandarin and/or Cantonese.
• Willing to work during MY public holidays.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Analyze fraud trends and investigate losses to determine fraud patterns.
• Perform data validation independently in support of fraud management personnel.
• Develop and produce Management Information Systems and analyses.
• Make recommendations related to fraud prevention and loss control and ensure quality of tasks/services.
• Provide guidance to cross-functional teams focusing on process improvement.
• Monitor, assess, and evaluate processes and data to identify policy gaps and formulate policies.
• Interpret data and make recommendations with awareness of industry practices and standards.
• Assess risk in business decisions and ensure compliance with laws and Citi policies.

Skills

Clear communication

Mandarin/Cantonese

Unbiased in diverse environment

Public holidays availability

Education

Bachelor’s degree / University degree

Job description

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Must be proficient in Mandarin and/or Cantonese language
• Must be willing to work during MY public holidays

Education

• Bachelor’s degree/University degree or equivalent experience

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