Fraud Operations Analyst (Mandarin and/or Cantonese Proficient)

Citi; Kampung Malaysia Tambahan; On-site; MYR 42,000 - 64,000; Full time

Job summary

Citi in Malaysia seeks an Fraud Ops Analyst 2 to contribute to fraud management policies and procedures in coordination with the Operations - Services team. The role aims to manage fraud losses by ensuring analysts make decisions using risk/reward balance.

The position requires 0-2 years of related experience, strong communication, and proficiency in Mandarin and/or Cantonese. Willingness to work during Malaysia public holidays is expected.

Qualifications

• 0-2 years of experience in a related role.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Must be proficient in Mandarin and/or Cantonese language.
• Must be willing to work during MY public holidays.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Performs data validation independently in support of fraud management personnel.
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses.
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided.
• Provide guidance and input to department and cross-functional teams focusing on process improvement or projects.
• Monitor, assess, analyze and evaluate processes and data, identify policy gaps and formulate policies.

Education

Bachelor’s degree/University degree or equivalent experience

Job description

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Must be proficient in Mandarin and/or Cantonese language
• Must be willing to work during MY public holidays

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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