Fraud Ops Analyst 1 - Cantonese Speaker

Citi; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi in Kuala Lumpur, Malaysia is seeking an entry-level Fraud Ops Analyst to support fraud risk policy enforcement and loss prevention. The role focuses on handling inbound calls about suspicious activity, performing basic fraud analyses, and supporting the team with risk-based decisions.

The successful candidate will join Citi's Fraud Operations team and work in a fast-paced environment. Ideal applicants will have a Bachelor’s degree and experience in fraud or customer service, with strong

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in investigation and fraud claims process.
• Knowledge of trend analysis and early fraud detection.

Responsibilities

• Handle inbound calls related to suspicious or potentially fraudulent transactions in the region.
• Perform fraud analysis and forecasting to support risk management.
• Make judgments within guidelines under supervision and escalate when needed.
• Develop knowledge of banking standards and practices.
• Collaborate with Fraud Ops team to minimize losses and protect clients.

Skills

Customer service

Fraud investigations

Data analysis

Microsoft Office

Cantonese

24/7 availability

Education

Bachelor’s degree

Tools

Microsoft Access

Fraud platforms

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Operations (Internal Job Title: Fraud Ops Analyst C09) based in Kuala Lumpur, Malaysia

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

In this role, you’re expected to:

• Handle inbound Hong Kong customer calls related to suspicious or potentially fraudulent transactions, validate activity, and take immediate action to prevent losses while ensuring a good client experience.
• Perform short- and long-term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience in a related role - customer service
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication in CANTONESE
• Amenable to work in 24/7 environment

Education

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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