Fraud Operations Analyst (Mandarin and Cantonese Proficient)

Citi; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

The Citi fraud operations team in Kuala Lumpur is seeking an Analyst 2 to contribute to fraud management policy development and risk-aware decision making.

You will analyze fraud trends, validate data, develop management information systems, and propose loss-prevention measures while ensuring compliance with applicable laws and Citi policies. This role requires clear communication and adaptability to shifting schedules.

Qualifications

• 0-2 years of experience in a related role.
• Proficient in Mandarin and Cantonese languages.
• Willing to work on a shifting schedule.

Responsibilities

• Analyze fraud trends and investigate losses to identify patterns.
• Validate data in support of fraud management personnel.
• Develop MIS and analyses to support business strategy.
• Recommend fraud prevention and loss-control measures.
• Provide guidance to cross-functional teams on process improvements.
• Assess risk in business decisions and ensure compliance with laws and Citi policies.

Skills

Mandarin

Cantonese

Education

Bachelor's degree

Job description

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Proficient in Mandarin and Cantonese languages
• Willing to work on a shifting schedule

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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