Fraud Operations Analyst (Mandarin and Cantonese Speaking)

Citi; Kampung Malaysia Tambahan; Sur place; MYR 28 000 - 42 000; Plein temps

Résumé du poste

Citi is seeking an entry level Fraud Ops Analyst in Kuala Lumpur to support fraud risk policy application and loss prevention. The role involves assisting in responsible decision-making with risk/reward balance while coordinating with the Fraud Operations team.

You will help forecast fraud trends, analyze data, and ensure consistent application of controls, while maintaining strong communication and adherence to Citi's policy and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent experience.
• Proficiency in Cantonese and Mandarin and ability to work 24/7 shift.
• Experience with fraud investigations and claims processes is preferred.

Responsabilités

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence and work within guidelines.
• Develop and maintain knowledge of business/industry standards.
• Demonstrate understanding of team interactions to achieve objectives.
• Identify data inconsistencies and communicate findings clearly.
• Impact the business by delivering quality tasks and services.
• Assess risk in business decisions with emphasis on reputation and safeguarding Citi and assets, ensuring compliance with laws and policies; escalate and report control issues.

Connaissances

Fraud investigations knowledge

Fraud detection experience

Data trend analysis

Microsoft Office

Communication skills

Diversity-friendly environment

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Access

Description du poste

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• Bachelor's degree/University degree or equivalent experience
• Must be proficient in Cantonese and Mandarin languages and the ability to Work Shift 24/7. These are the mandatory requirements for hiring.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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