Fraud Operations Analyst (Mandarin Proficient)

Citi; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Citi is seeking a Fraud Ops Analyst 2 in Kuala Lumpur to contribute to fraud management policies andloss control. You will support investigation, data analysis, and MIS development to minimize fraud losses.

The role requires Mandarin proficiency, strong communication, and the ability to work shifts. As part of Citi's Operations - Services, you will ensure risk-based decisions, maintain regulatory compliance, and collaborate with cross-functional teams on process improvements.

Qualifications

• Mandarin proficiency required; strong written and verbal communication.
• Bachelor's degree or equivalent experience.
• Ability to analyze data and recognize fraud patterns.

Responsibilities

• Analyze fraud trends and investigate losses to identify patterns.
• Validate data independently to support fraud management.
• Develop and produce MIS and analyses to support strategy.
• Recommend fraud prevention and loss control measures.
• Provide guidance to cross-functional teams on process improvements.
• Monitor and evaluate processes to identify policy gaps and formulate policies.
• Interpret data and apply industry best practices to risk decisions.
• Escalate and report control issues with transparency while safeguarding Citi.

Skills

Mandarin proficiency

Communication skills

Data analysis

Bias-free in diverse environment

Education

Bachelor's degree

Job description

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Must be proficient in Mandarin
• Must be willing to work on shifting schedule

Education

• Bachelor's degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

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