Fraud Operations Analyst (Mandarin and Cantonese Proficient)

Citi; Kampung Malaysia Tambahan; On-site; MYR 42,000 - 66,000; Full time

Job summary

Citi in Malaysia (Kuala Lumpur) is seeking an intermediate Fraud Ops Analyst 2 to contribute to fraud management policies and processes in support of the Operations - Services team. The role aims to minimize fraud losses by ensuring analysts make decisions using risk/reward balance methodologies.

Responsibilities include analyzing fraud trends, validating data, producing MIS analyses, and proposing fraud prevention measures.

Qualifications

• 0-2 years of experience in a related role.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Proficient in Mandarin and Cantonese languages.
• Willing to work on a shifting schedule.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Performs data validation independently in support of fraud management personnel.
• Assist in executing the business strategy by developing and producing MIS and analyses.
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided.
• Provide guidance to departments and cross-functional teams on process improvement efforts or projects.
• Monitor, assess, analyze and evaluate processes and data, identify policy gaps and formulate policies.
• Interpret data and make recommendations, with knowledge of industry practices and standards.
• Assess risk in business decisions, ensuring compliance with laws, rules and Citi policies, escalating issues.

Skills

Mandarin

Cantonese

Analytical thinking

Communication

Education

Bachelor’s degree/University degree or equivalent experience

Job description

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Proficient in Mandarin and Cantonese languages
• Willing to work on a shifting schedule

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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