Floor Supervisor

Foom Sdn. Bhd.; Johor Bahru; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Monthly performance bonus

RM80 weekly food allowance

Overtime pay after 45 hours

8 days annual leave, 14 days sick, one

replacement day off for holidays

Typhoid and food handler certs paid

Job summary

FOOM is seeking a floor supervisor to lead the night shift at our cocktail and tea lounge in Johor Bahru. You will run the floor during service, greet guests, manage seating, handle bills, and ensure smooth closing procedures.

The role requires at least 2 years in a bar/restaurant with 1 year in a leadership position, and fluency in English and Bahasa Malaysia. Night shifts are standard, with a rest day on Monday.

Qualifications

• Minimum 2 years in a bar, lounge or restaurant, with at least 1 year leading a shift.
• Experience cashing up and closing a venue.
• Proficient in English and Bahasa Malaysia.
• 21+ years old; Malaysian citizen or permanent resident; able to work late.

Responsibilities

• Greet and seat guests, process bills, and monitor tables during service.
• Brief the team before service and write a closing report after each shift.
• Handle customer complaints on the floor and escalate when needed.
• Weekly: run team meetings and manage stock counts.
• Monthly: review staff performance and provide a one-page summary.

Skills

Shift leadership

Cash handling

English & BM bilingual

Job description

We're hiring a floor supervisor: the person who runs the night.

FOOM is a cocktail and tea lounge in Taman Pelangi, Johor Bahru, open in the evenings, with 21 tables over three areas. Many of our guests come over from Singapore, and a lot of them keep coming back. You lead the team on shift.

The job

This is a working role. You are on the floor every shift, not in an office.

Run the floor at service: greet and seat guests, do every bill, check every table, and handle any complaint.

Before service: brief the team and check the venue is ready before the doors open.

At close: check the clean-down, cash up against the till, lock up, and write a short closing report the same night.

If something goes wrong on the floor, you make the call and write it down.

Every week: run a short team meeting, make sure the stock counts are done, and tell us who is ready for which station.

Every month: watch each person work their station and sign them off, sit down one to one with each, and send one page on how the month went.

Your hours

Mostly the late shift, 6:30pm to 2:30am, Tuesday to Sunday. Monday is your rest day. Some weeks you open instead (4:30pm to 12:30am).

What you get

RM3,000 a month basic, plus EPF, SOCSO and EIS

A monthly performance bonus once you pass probation, paid on your own results

RM80 food allowance for every week worked, paid in cash

Overtime paid past 45 hours

8 days annual leave, 14 days sick leave, and a replacement day off for every public holiday you work

Typhoid and food handler certificates: if you don't have them, we pay for your first set

Three-month probation. Seven days' notice either way during probation, one month after.

Who can apply

At least two years in a bar, lounge or restaurant, including at least one year leading a shift.

You have cashed up and closed a venue before.

English and Bahasa Malaysia.

21 and over. Malaysian citizens and permanent residents. You can work late and get home after 2:30am.

What we can't teach is turning up. Be there for every shift you're rostered for, and if you can't, tell us at least two hours before.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Floor Supervisor?
• Are you available to work public holidays?