F&B Supervisor - Johor

Ah Ma TeoChew Kuih; Johor Bahru; On-site; MYR 33,000 - 47,000; Full time

Job summary

Ah Ma TeoChew Kuih is seeking a dedicated supervisor to oversee daily outlet operations in a fast-paced F&B environment in Johor Bahru. You will supervise service crew, kitchen crew, cashier and other staff, coordinate rosters, monitor attendance and ensure standards.

You will handle customer inquiries, monitor food quality and hygiene, manage stock and cash handling, provide on-the-job training, and support promotional activities. Strong leadership and independent work style are essential.

Qualifications

• Minimum 1–2 years of experience in F&B / restaurant / café operations.
• Previous experience as a Supervisor, Team Leader is preferred.
• Strong leadership and team management skills.
• Responsible, disciplined and able to work independently.
• Good communication and problem-solving skills.
• Customer-service oriented with a positive working attitude.
• Able to handle staff scheduling, daily operations and customer complaints.
• Basic knowledge of stock control, cashier operations and food safety/hygiene practices.

Responsibilities

• Supervise and coordinate daily outlet operations, including opening and closing duties.
• Lead, guide and monitor Service Crew, Kitchen Crew, Cashier and other outlet staff.
• Prepare staff duty rosters and arrange manpower according to operational needs.
• Ensure staff attendance, punctuality, grooming and work performance meet company standards.
• Ensure excellent customer service and handle customer enquiries, feedback and complaints professionally.
• Monitor food quality, presentation, portion control and service standards.
• Ensure outlet cleanliness, hygiene and food safety standards are maintained at all times.
• Ensure staff comply with company SOPs and food handling requirements.
• Monitor stock levels and coordinate stock ordering, receiving and inventory control.
• Minimise food wastage and control operational costs.
• Monitor cashier operations, daily sales and cash handling procedures.
• Conduct daily briefings and provide on-the-job training to team members.
• Identify operational or staff issues and report them promptly to management.
• Assist in training new employees and monitoring their performance.
• Support promotional activities and ensure promotional materials are properly displayed.
• Handle any other duties assigned by management.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Staff scheduling

Cash handling

Job description

Supervise and coordinate daily outlet operations, including opening and closing duties.

Lead, guide and monitor Service Crew, Kitchen Crew, Cashier and other outlet staff.

Prepare staff duty rosters and arrange manpower according to operational needs.

Ensure staff attendance, punctuality, grooming and work performance meet company standards.

Ensure excellent customer service and handle customer enquiries, feedback and complaints professionally.

Monitor food quality, presentation, portion control and service standards.

Ensure outlet cleanliness, hygiene and food safety standards are maintained at all times.

Ensure staff comply with company SOPs and food handling requirements.

Monitor stock levels and coordinate stock ordering, receiving and inventory control.

Minimise food wastage and control operational costs.

Monitor cashier operations, daily sales and cash handling procedures.

Conduct daily briefings and provide on-the-job training to team members.

Identify operational or staff issues and report them promptly to management.

Assist in training new employees and monitoring their performance.

Support promotional activities and ensure promotional materials are properly displayed.

Handle any other duties assigned by management.

Job Requirements

Minimum 1–2 years of experience in F&B / restaurant / café operations.

Previous experience as a Supervisor, Team Leader is preferred.

Strong leadership and team management skills.

Responsible, disciplined and able to work independently.

Good communication and problem-solving skills.

Customer-service oriented with a positive working attitude.

Able to handle staff scheduling, daily operations and customer complaints.

Basic knowledge of stock control, cashier operations and food safety/hygiene practices.

Able to work in a fast-paced environment and handle pressure.