Field System Operations Engineer (Robotics)

Swisslog; Petaling Jaya; On-site; MYR 42,000 - 68,000; Full time

Job summary

Swisslog is seeking an Onsite Customer Support Specialist in Malaysia to deliver hands-on service after project completion. You will ensure rapid system recovery, uphold technical standards, and act as the bridge between customers and Level 2 support, including deployment, commissioning, and ongoing maintenance.

The role requires a Computer Science/IT degree, strong Java skills, and a proactive, customer-focused mindset. Flexibility for shift work and on-site hours is essential.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology or equivalent.
• Knowledge and experience in Java.
• Independent and able to work under pressure, overtime and odd hours on site.
• Strong analytical and problem solving skills.
• Proactive with a customer and team focus.
• Exposure to automated material handling systems and PLC knowledge is a plus.

Responsibilities

• Provide onsite customer support after project implementation.
• Restore system operation quickly and ensure adherence to technical standards.
• Assist customers to keep systems in good working condition.
• Single point of contact between customer and Level 2 support in Malaysia.
• Assist in commissioning and deployment during project implementation.
• Record incidents in CMMS and perform basic troubleshooting before Level 2.

Skills

Java

English

Bahasa Malaysia

Education

Bachelor’s degree in Computer Science / Information Technology or equivalent

Job description

Swisslog is seeking an Onsite Customer Support Specialist in Malaysia to deliver hands-on service after project completion. You will ensure rapid system recovery, uphold technical standards, and act as the bridge between customers and Level 2 support, including deployment, commissioning, and ongoing maintenance.

The role requires a Computer Science/IT degree, strong Java skills, and a proactive, customer-focused mindset. Flexibility for shift work and on-site hours is essential.