Service Engineer

Swisslog; Petaling Jaya; On-site; MYR 45,000 - 75,000; Full time

Job summary

Swisslog is seeking a Field Service Engineer to deliver customer support after project implementation and during retrofit projects. You will provide 24x7 hotline or on-site support, perform regular maintenance, and assist in commissioning and deployment to ensure systems run reliably.

The role requires a Diploma in Mechanical, Electrical or Controls Engineering, at least 1 year in installation and service of industrial equipment, and strong English proficiency.

Qualifications

• Diploma in Mechanical, Electrical or Controls Engineering.
• Min 1 year working experience in installation, commissioning and customer support services of industrial/process equipment.
• Independent and able to work under pressure, tight schedule and odd hours.
• Proactive with a strong customer and team focus.
• Proficiency in English (oral & written).
• Computer literate with good knowledge of Microsoft Office applications (e.g. MS Excel).
• Willing to travel domestically on short notice.

Responsibilities

• Provide hotline or onsite support to customers for installed systems (24x7).
• Provide regular maintenance service on site locally.
• Respond to customers’ concerns promptly, always in Swisslog’s interest.
• Assist in commissioning and deployment during project implementation with on-site assistance.
• Troubleshoot issues and provide training to customer’s maintenance staff as needed.
• Regular maintenance activities on-site with knowledge updates on new installations and processes.

Skills

Customer support

Troubleshooting

On-site service

Communication

English proficiency

Education

Diploma in Mechanical/Electrical/Controls Engineering

Tools

MS Office

Job description

Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities

Make an impact. The incumbent shall be responsible for all customer support service after completion of project implementation and realization of retrofit projects. He shall provide the service as agreed and expected by our customers which fulfill the customer contractual obligations (stand‑by services, preventive maintenance, extensions etc.). The incumbent shall try all his best to bring a system up and running in a reasonable time, which should be as short as possible. The incumbent need to ensure he adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.

• Providing hotline or onsite support to customers for the system installed (during and after office hours 7x24)
• Provide regular maintenance service on site locally
• Must respond to customers’ concern and complaints in an adequate manner, always in the interest of Swisslog.
• Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
• Must have an open eye for new investments the customers may undertake.
• Assist in commissioning and deployment during project implementation phase, provide on site assistance.
• Adequate trouble‑shooting skill and capability to provide training to the customer’s maintenance staffs if necessary particularly with operations staff.
• Regular maintenance works provided on site with reviewing the operation and updating the knowledge regarding new installations and changed operational processes.

Application Requirements

What you need to succeed

• At least a Diploma holder in Mechanical/Electrical/Controls Engineering or equivalent.
• Min 1 year of working experience preferably in installation, commissioning and customer support services of industrial /process equipment.
• Independent and able to work under pressure, tight schedule and odd hours.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system is an added advantage but not essential.
• Proficiency in English is a must (both oral & written).
• Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
• Good level of health and fitness and to be able to work safely at height.
• Efficient time management in the sense of result improvement.
• Willing to travel both domestically in short notice.
• Compliance to Safety regulation

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data‑driven automated solutions that create exceptional customer value. Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot‑based and data‑driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.